Chaos’ Key Account Group are unsung heroes of the CG industry. They understand the trends of the VFX, arch-viz and design industries; they’re happy to be woken up at 3AM on Christmas morning to help customers solve problems—and they help gather feedback to help shape Chaos products.
Heading up the Key Account Group is the dynamic and energetic “Mother of Dragons,” Albena Ivanova. After studying business at university, Albena honed her skills in film production before joining Chaos. Albena discusses the unusual ways customers use Chaos software, reminisces about epic parties for clients and talks about her newest recruit—Chris Nichols himself.
5:42 Introducing Albena
12:32 Albena’s movie experience
16:31 Joining Chaos
19:01 What the Key Accounts Group does
25:58 The importance of feedback
34:20 Consulting with unusual businesses
39:30 Sales and Tinder dates
45:33 Partying at the Dodgers Stadium
50:51 500 customer meetings—from home
58:49 Why Chris loves being part of Key Accounts