Privacy Policy

Overview

At Chaos.com, we would like to assure you that we take your information and privacy very seriously. The following is a description of what we do and don't do with your details.

Chaos.com wants to ensure that all of our customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.

• we have created a secure transaction environment for commerce on the Internet. Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times
• SSL locks all information passed from you to Chaos.com in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data transmissions
• SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction.

Chaos.com will cover the first $50 of a fraudulent transaction, as long as the unauthorised use of your credit card for purchases from us was no fault of your own, and you were using a secure web browser such as Netscape, Internet Explorer, AOL or Web TV.

Information Provided by You

For Chaos.com to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.

Outside of information that you enter on the web site, we also receive and store certain types of information when you interact with Chaos.com, this is provided through the use of cookies

What are Cookies?

• Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
• Cookies enable our systems to recognise your browser and welcome you back to the Store.
• By disabling cookies, you will not be able to participate in some of the features offered by Chaos.com
• Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
• We recommend that you leave your Cookies enabled otherwise, you will not be able to shop with us.
• Our cookies don't send us back any information about your computer or any other information on your hard drive.

How do we use the information?

Information that you have provided us will be used:

• To enhance your shopping experience
• To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message or to change your preferences through My Account
• To generate a holistic but anonymous view of the Chaos.com customer base. This information will allow us to analyse trends and demographics to help Chaos.com improve on the services provided.
• It is important to note that we only send periodical communications to people who have "opted in" to receive it. We do not set out to "spam" our members in any way and honour their right to privacy.

Disclosing Your Information

• Partners
  Third party companies and individuals have been engaged to perform functions on behalf of Elan Media Partners. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions, but all information will only be used to perform their appropriate functions and not for other usage.
• Authorities
  Elan Media Partners will pass on any information relating to suspected fraudulent activity to appropriate authorities
• Partner Stores
  With organizations that we operate but do not own, your information will be shared with that business. Please note, that we only go into partnerships with stores who have the same regard to Privacy as we do.
• Industry Groups
  From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer.
• Verification of Accounts
  We do use various details to verify information given to us by our members. At times, we use:
  • names on member accounts to compare with information on credit cards
  • we use member phone numbers and email addresses provided to us to communicate with customers about payments
  • we use member addresses to check against credit card billing addresses etc.
  • in cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities
  • Many of these checks are done manually and communication is handled carefully by a member of Elan Media Partners's own Customer Service team.
• Lost login and Password details
  Many account holders often forget details such as their passwords and so are able to request an email be sent to them notifying them of their password.

Information Security

• All information submitted to Chaos.com is secured using Secure Sockets Layer (SSL) software.
• Customer credit card details are only used to process payment and are not saved in the Chaos.com system
• Information sitting on the Chaos.com website is protected by state-of-the-art encryption and firewall technology

Accessing Your Information

• Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.
• Chaos.com provides you with the following tools to manage your information, the tools will evolve as the Chaos.com website evolves:
  • My Account (To manage all personal details)
• If you need more assistance you can always contact our Customer Support team by email at info@chaos.com. Normal business hours are from 9.00am to 5.00pm Monday to Friday (AEDT).

Children's Privacy

It is important that any information provided or purchases made by children have the consent of parents or guardians.

Other Privacy information you should be aware of

Sign out or close your browser once you have finished shopping within Chaos.com or associate partner stores. This is to ensure that others cannot access your personal information and correspondence.

If you share a computer with someone or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your computer.

• You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and Chaos.com
• Further Privacy information can be obtained on the Australian Privacy Commissioner's Web Site

If you need more assistance you can always contact our Customer Support team by email at info@chaos.com. Normal business hours are from 9.00am to 5.00pm Monday to Friday (AEDT).