FAQs about Your Account

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  Q: Show answer

  How do I log in?

  A:

  Log in to your account by entering your email address and password into the account login section. You can get to this section by selecting 'Log in' from the header navigation.

  To confirm whether you are logged in, check the top right-hand side of the screen.

  To logout, select the 'Logout' link from the header navigation.
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  Q: Show answer

  How do I change my details?

  A:

  In the My Account section you can change your details:

  • Your password
  • Your delivery addresses'
  • Registration details

  We will also keep track of your purchase history so that you can review your past purchases at a glance.

  Password Details

  You can change your password at any time. Your old password must be entered to allow for this. If you cannot remember the password, please contact us at info@chaos.com and we will give you hints as to what it may be. Like financial institutions we will not tell you your password over the phone or via email as this may not be secure. Your privacy is very important to us so please select a password hint that will genuinely remind you of your password.

  Change your delivery details

  To speed up the purchase process, members can provide saved delivery addresses to appear on the delivery page. Members can edit or delete an existing address and also enter new addresses in this area.

  Change your registration details

  Update your personal details to ensure that we can keep in contact with you.
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  Q: Show answer

  Where's my Purchase History?

  A:

  Your Purchase History can be found when you log onto your Chaos.com account under the My Recent Order section in My Account. This allows you to check all of the product, delivery and payment details for any purchases made whilst logged in as a member.

  This allows you to confirm order details and track orders so you know whether your order has been dispatched yet and with which delivery service.

  'On order' refers to an order that has been received and is being processed by our Operations team. An order that has been 'despatched', has left our distribution centre and is in the safe hands of one of our delivery partners.

Browse other FAQ categories

• Questions
  about
  Delivery
  • Where do you deliver to?
  • What delivery options do you offer?
  • How much is Postage?
  • How long does Delivery take?
• Questions
  about
  Orders
  • How are international orders charged?
  • Will I be charged Custom Duties?
  • What do the different Product Statuses mean?
• Questions
  about Refunds,
  Returns &
  Cancellations
  • The item I received is not the item I ordered, what do I do?
  • I did not receive my order, what happens now?
  • Why was my order delivered late?
  • My order was damaged in transit what should I do?
  • My Jewel Case was damaged when it arrived, can I get a new case?
  • My item I ordered arrived faulty or didn't work as intended can I get a replacement or refund?
  • I've changed my mind and no longer want the item I ordered and received can I return the item?
  • I haven't received my order yet, can I still cancel the order?
  • My item still has not shipped, why is there a delay?
  • I’ve had my item for a while, but it no longer works as described can I return it for a replacement?
• Questions
  about
  Payment
  Options
  • How do I pay by...
  • Credit Card?
  • BPay?
  • PayPal Express Checkout?
  • Gift Voucher?
  • Chaos.com Online Voucher?
  • Offline Payment?
• Questions
  about
  Products
  offered
  • What products are available?
  • How do I find a product?
  • Which DVD region and format is right for me?
  • Which Games format do I need?
• Questions
  about
  your
  account
  • How do I log in?
  • How do I change my details
  • Where’s my Purchase History?
• Questions
  about
  Chaos.com
  Features
  • What’s an account?
  • What’s a Wishlist?
  • What’s your Newsletter about?
  • How do Gift Vouchers work?
• Questions
  for
  new
  customers
  • How do I set up an Account?
  • How do I shop with Chaos.com?

Can't find your question?

If your question is not listed here, please Contact Customer Service