FAQs about Products Offered

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What products are available?

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We have thousands of products available through our online store. Our massive database is updated daily and includes back catalogue, new releases and forthcoming titles. We work closely with our local and some international suppliers to bring you the best product ranges available.

Currently we offer the following formats: CDs, DVDs, Books, Vinyl, Console Games, PC Games, PSP, Gaming Hardware & Accessories, UMDs and other Merchandise. Our range is updated constantly.

Books

As our list of titles is most extensive, not all books are carried in stock and most have to be ordered in. Our book database is regularly updated, based on information supplied by various distributors. Our book listings are based on information supplied by publishers and they can go out of stock or place a title ‘out of print’ at short notice.

If you are searching for a title that can’t be found it may be unavailable on our site due to the item being out of stock at the distributors. Élan Media Partners’ title availability is based on what is currently in stock at the distributors. We have chosen to present our web site to you in this manor to provide the quickest and most efficient way of fulfilling your order. In the event you can’t find the book you are after, we ask that you try your search again another day.

If you still can’t find the book you are looking for then please feel free to contact our customer service and we will try to find the item for you.

Console Games

We have a great selection of console games available across all genres. We offer the following formats at the moment for PS2, PS3, PSP, Nintendo Wii, Nintendo DS, Xbox, Xbox 360, Gameboy Advance and GameCube.

*Please note, gaming hardware is only shipped to Australian addresses.

Merchandise

We have partnered with some of the world’s best merchandise companies to bring you a wide range of artist and band related products. Some suppliers are located overseas and delivery times will differ. We can offer from time to time, ex tour stock. This stock has limited sizes and quantities.
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How do I find a product?

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There are many ways to locate a product.

Search - using our search bar and drop down options for closer matches. You can also filter your search results using the criteria on the left once you have made your initial search.

Browse by department / genre - A good place to start is to browse through any of our department/genre areas that include:

Music - Local & import products available across a huge selection of genres.

Movies - Over 7,000 titles available on DVD and a selection of Video(VHS Format) titles.

Books - Over 1 million local and import book titles across dozens of genres.

Games - Console games for PS2, PS3, PSP, Nintendo Wii, Nintendo DS, Xbox, Xbox 360, Gameboy Advance and GameCube, plus PC Games.
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Which DVD region and format is right for me?

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DVD regions

All DVDs on sale at Chaos.com are Region Four (4) format, unless otherwise stated.

There are six world Regions for DVD.

Discs manufactured in one region will usually only play on players that were manufactured in the same region, so discs bought in the Australia will not play on U.S. players and vice versa.

However, the regional coding system is entirely optional and discs without Regional Codes (Region 0) will play on any player in any country.

Please check the map below to make sure our DVDs will be able to play on your DVD machine, as some DVD players are sold as multi-zone units and can play DVDs from every region. Please check your DVD manual, or with the manufacturer, if in doubt.
Region 1 - Canada, U.S., U.S. Territories.

Region 2 - Albania, Andorra, Austria, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, European Union, Faroe Islands, Finland, France, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Iran (Islamic Republic of) Iraq, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia (the Former Yugoslav Republic), Malta, Moldova, Principality of Monaco, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Russian Federation, San Marino, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Syrian Arab Republic, Turkey, Ukraine, United Arab Emirates, United Kingdom, United Kingdom (Channel Islands) Vatican City State, Yemen, Yugoslavia

Region 3 - Southeast Asia, East Asia (including Hong Kong)

Region 4 - Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, Caribbean

Region 5 - Former Soviet Union, Indian Subcontinent, Africa (also North Korea, Mongolia)

Region 6 - China

Region 7 - Reserved

Region 8 - Special international venues (airplanes, cruise ships, etc.)

DVD formats

All DVDs on sale at Chaos.com are PAL format, unless otherwise stated.

There are two TV video standards, PAL (Phase Alternating Line) and NTSC (National Television System Committee). NTSC is used mainly in North America, Japan, Mexico and Canada, and PAL is used almost everywhere else in the world including Australia and NZ. NTSC has a resolution of 352 x 240, and PAL has a video resolution of 352 X 288. PAL generates 25 full frames per second with 635 lines per frame while NTSC produces 30 frames a second with 525 scan lines per frame. Due to screen interlacing (in which all the odd lines and then all the even lines of the frame are presented), the vertical scan frequencies for PAL are 50Hz (50 scans per second) and 60Hz for NTSC. This basically means that the NTSC system sacrifices video clarity to minimize flicker, while PAL accepts more flicker to gain an improvement in clarity.

A PAL signal can not be replayed on an NTSC only TV, and conversely an NTSC signal can not be replayed on a PAL only TV. However many current TV’s, DVD & Video Players are both PAL and NTSC compatible and can display both types of video. Please check your TV manual, or with the manufacturer, if in doubt.
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Which Games format do I need?
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Please read the following information carefully as it may impact your purchase decision.

There are 2 main types of format for console games – PAL and NTSC. This applies to Playstation 2, Playstation 3, XBOX, XBOX 360 and Nintendo Wii.
- PAL games are primarily designed for Australia, New Zealand, United Kingdom and parts of Europe (including Germany, Netherlands, Sweden, France and Denmark).
- NTSC games are primarily designed for the USA, Canada and Japan.
Please note that it is the buyer’s responsibility to ensure both their gaming console and television equipment are compatible with the games they are ordering.

Games attract strict manufacturer guidelines and return authorisation will not be issued for incorrectly ordered games.

If you are unsure which format of game to order, please refer to your console instruction manual. Alternately, we recommend you confirm the format of other titles in your collection. The majority of games will have a PAL or NTSC logo displayed on the cover.