FAQs about Orders
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Q:
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How are international orders charged?
A:
International orders do not incur a GST charge despite an amount being shown at the shopping cart page. The GST charges will be removed at the Payment Method page once a postal address has been included.
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Will I be charged Custom Duties?
A:
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country and you should contact your local customs office for further information.
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What do the different Product Availabilities mean?
A:
- In-stock now: Usually ships within 24 hours.
- To Order: This product is not currently in stock. Further down the page we give you the estimated despatch times - eg: Availability: Estimated despatch 5-10 days after ordering.
- Pre Order: This product has not been released as yet and will display a future date.
- Release Dates: We do our best to supply and up date you with the most current information available at the time from our suppliers; however, product release dates are subject to change at short notice.
- Limited Stock Available: When you see a product with this stock availability it means the product is no longer available from our suppliers, but we still have limited stock available for sale.
You are unable to order more than the stock we have available. We will only accept immediate payment for this item by credit card or using PayPal Express Checkout. Offline payments will not be accepted due to limited stock levels and the time delay involved.
- Import Product Deliveries: An import title is sourced from an overseas supplier that may not be readily available in Australia.
Delivery times are estimates only and accordingly could take longer as they are being sourced internationally. We will always give you an estimate on delivery on the product page and do our best to deliver within this time frame however delays can sometimes occur.
Terms and Conditions - Product Information.
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