FAQs about Chaos.com Features

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  Q: Show answer

  What’s an Account?

  A:

  An account is a personal record of your Chaos.com details. This is where you can access and update all your account information.

  If you want to review or change your password or delivery addresses, this is where you go. We will also keep track of your purchase history so that you can review your past purchases at a glance.
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  Q: Show answer

  What’s a Wishlist?

  A:

  By using our Wishlist service you can create a list of products you really want. You can add and remove products as you wish and even send your list to friends or family for gift ideas, you can also post a link to your wishlist on your own personal website or blog. We also have an alert service for any coming soon products on your list. It offers a reminder email closer to the date your product is being released.

  To start your wishlist, click on the ADD TO WISHLIST button located on all product pages, and the product will be instantly added to your Wishlist if you are logged in, if you are not logged in, you will be asked to before the product is added to your Wishlist.

  To access your wishlist at any time, all you need to do is log into your Chaos.com account using your user name and password and click on Wishlist to view.

  *Please note that the price of the item may change at the time you decide to purchase the product as it may no longer be available at the price you originally added the item to your Wish List.
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  Q: Show answer

  What’s your Newsletter about?

  A:

  Chaos.com’s newsletters are a great way to stay in-the-know when it comes to entertainment and special offers!

  When you subscribe to Chaos.com’s Newsletters you will receive weekly mail-outs bringing you all the current sales, special offers & competitions, what's new & what's coming up. We always consider your time and privacy when sending you emails.

  Chaos.com Newsletters are short, sharp and to the point.
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  How do Gift Vouchers work?

  A:

  You can use a Chaos.com voucher to make a purchase on the site.

  Online voucher codes can be entered directly into the payment option (online voucher option).

  Gift Vouchers can only be redeemed in the same currency that they were issued in. For example, if you have been given a Chaos gift voucher in US Dollars, then you must select US Dollars from the drop down menu in the top right hand corner and checkout in this currency. You will not be able to redeem your voucher in any other currency.

  Please note the below.

  • Vouchers may not be redeemed for the purchase of Gift Vouchers (you cannot purchase a Gift Voucher with another voucher)
  • One or more Gift Vouchers can be redeemed against an order.
  • If the order exceeds the amount of the voucher, the balance must be paid by our available payment options.
  • Vouchers are partially redeemable and it is up to the bearer to use the full value within the validity period. Expiry Dates are provided on all Vouchers and unused portions will expire immediately after the stated expiry date. Any unused balance will not be refunded or credited when expired.
  • Chaos.com disclaims all responsibility for any lost vouchers though please contact Customer Service should you require further assistance.

Browse other FAQ categories

• Questions
  about
  Delivery
  • Where do you deliver to?
  • What delivery options do you offer?
  • How much is Postage?
  • How long does Delivery take?
• Questions
  about
  Orders
  • How are international orders charged?
  • Will I be charged Custom Duties?
  • What do the different Product Statuses mean?
• Questions
  about Refunds,
  Returns &
  Cancellations
  • The item I received is not the item I ordered, what do I do?
  • I did not receive my order, what happens now?
  • Why was my order delivered late?
  • My order was damaged in transit what should I do?
  • My Jewel Case was damaged when it arrived, can I get a new case?
  • My item I ordered arrived faulty or didn't work as intended can I get a replacement or refund?
  • I've changed my mind and no longer want the item I ordered and received can I return the item?
  • I haven't received my order yet, can I still cancel the order?
  • My item still has not shipped, why is there a delay?
  • I’ve had my item for a while, but it no longer works as described can I return it for a replacement?
• Questions
  about
  Payment
  Options
  • How do I pay by...
  • Credit Card?
  • BPay?
  • PayPal Express Checkout?
  • Gift Voucher?
  • Chaos.com Online Voucher?
  • Offline Payment?
• Questions
  about
  Products
  offered
  • What products are available?
  • How do I find a product?
  • Which DVD region and format is right for me?
  • Which Games format do I need?
• Questions
  about
  your
  account
  • How do I log in?
  • How do I change my details
  • Where’s my Purchase History?
• Questions
  about
  Chaos.com
  Features
  • What’s an account?
  • What’s a Wishlist?
  • What’s your Newsletter about?
  • How do Gift Vouchers work?
• Questions
  for
  new
  customers
  • How do I set up an Account?
  • How do I shop with Chaos.com?

Can't find your question?

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